Question 1

Are your cleaners background-checked and insured?

Accepted Answer

Yes, and this is one of the most important questions you can ask any cleaning service. Every Crystal Broom cleaner is background-checked and fully insured, so you can feel confident welcoming us into your home. If anything were ever damaged or go wrong, you are protected — and so are the people doing the work.

Question 2

Do I need to supply any cleaning products or equipment?

Accepted Answer

No. Crystal Broom arrives fully equipped with everything needed to clean your home from top to bottom. We use products that are kid- and pet-safe and eco-friendly, so you never have to worry about harsh chemicals around your family. You simply open the door — or share a lockbox code — and we take care of the rest.

Question 3

Will I get the same cleaner every time?

Accepted Answer

Many cleaning services cannot honestly promise this, and neither can we — and we think it is worth being upfront about that. What we do promise is consistency in results. Crystal Broom keeps a detailed home profile on file for your property, so whoever cleans your home knows your priorities, your preferences, and any areas that need extra attention. The clean feels familiar because the notes travel with the job, not with any one person.

Question 4

How is pricing determined, and will I know the cost before anyone arrives?

Accepted Answer

Always. Crystal Broom quotes a flat rate before your first visit, so there are no surprises on cleaning day. Pricing is based on the details of your home and the type of cleaning you need. Request a free quote and you will hear back within one business day — no commitment required.

Question 5

What happens if something is missed or I am not satisfied with the cleaning?

Accepted Answer

Let us know within 24 hours of your cleaning and we will schedule a re-clean of any missed areas as soon as possible, at no charge. We would much rather fix something than leave you disappointed, and we mean that. A quick call to 331-244-1554 or an email to info@crystalbroom.net is all it takes.

Question 6

What types of cleaning do you offer, and how do I know which one I need?

Accepted Answer

Crystal Broom offers recurring cleaning plans — weekly, bi-weekly, or monthly — as well as Deep Cleaning and Move In/Move Out Cleaning. If your home has not been professionally cleaned in a while, or if this is your first visit with us, a Deep Cleaning is usually the right starting point. It gives our cleaners the chance to bring everything up to a consistent standard, so your recurring cleans stay efficient and thorough from that point forward. Not sure which fits your situation? Reach out and we will help you figure it out.

Question 7

Are you insured?

Accepted Answer

Yes. Crystal Broom is fully insured, so your home and belongings are protected while we clean. We're happy to share proof of insurance on request.

Question 8

Are you bonded?

Accepted Answer

Yes. Crystal Broom is bonded for $10,000, and the bond covers everyone who performs a cleaning. Bonding is the one most people never think to ask about — it means that if something goes missing during a cleaning, there is a real fund behind the promise rather than just an apology. We're also licensed and fully insured, and certificates are available on request.

Question 9

Do you run background checks on the people who clean my home?

Accepted Answer

Yes — it's a standing company policy. Nobody cleans a Crystal Broom home without passing a background check first. That policy covers everyone who performs a cleaning, today and after we hire, and we never subcontract.

Question 10

Are your cleaners employees or contractors?

Accepted Answer

Crystal Broom is small and independent. That means consistent standards and someone accountable — us — if anything ever isn't right.

Question 11

How do you handle keys and home access?

Accepted Answer

Whatever works for you. Many clients give us a spare key or garage/lockbox code, others prefer to be home for the first visit. Keys are labeled by code (never by address) and stored securely.

Question 12

Do you charge by the hour or a flat rate?

Accepted Answer

We give you a flat quote up front based on the size of your home, condition, and the type of clean. No meter running, no surprise fees at the end.

Question 13

What's the difference between a standard clean and a deep clean?

Accepted Answer

A standard (recurring) clean maintains an already-cleaned home — kitchens, bathrooms, dusting, floors, and tidy-up. A deep clean is a top-to-bottom reset: baseboards, inside appliances, detailed bathrooms, built-up grime, hard-to-reach areas. New clients usually start with a deep clean, then move to recurring.

Question 14

Do you bring your own supplies and equipment?

Accepted Answer

Yes. We arrive fully equipped with professional-grade cleaning products, microfiber cloths, and vacuums. You don't need to have anything ready.

Question 15

Can you use eco-friendly or fragrance-free products?

Accepted Answer

Absolutely. Just let us know before your first visit if you'd prefer green, non-toxic, or fragrance-free products, or if anyone in the home has allergies or sensitivities.

Question 16

What add-ons do you offer?

Accepted Answer

Inside oven, inside fridge, inside cabinets, interior windows, laundry, and move-in/move-out packages. Add-ons are quoted with your regular service so you always know the total.

Question 17

What is the difference between regular cleaning and deep cleaning?

Accepted Answer

Regular cleaning keeps a tidy home tidy. Each visit, your Crystal Broom cleaners handle the surfaces, floors, fixtures, and tasks that build up week to week — vacuuming, mopping, wiping down counters and appliances, scrubbing toilets and sinks, dusting. It's a consistent reset that prevents grime from ever gaining ground. Deep cleaning goes further, into the places routine maintenance skips. Think inside the oven, under and behind appliances, grout lines, baseboards, window sills, ceiling fans, cabinet fronts, and the hidden ledges that accumulate months of buildup. It takes longer, covers more ground, and restores a home to a genuinely clean baseline — rather than simply maintaining one. The simplest way to think about it: regular cleaning maintains; deep cleaning resets.

Question 18

Do I need a deep cleaning before starting a recurring plan?

Accepted Answer

We recommend it, yes — and here's why it matters for you, not just us. When your home starts from a true baseline, each recurring visit can stay focused on fresh maintenance rather than catching up on accumulated buildup. The result is a consistently cleaner home over time, and visits that feel thorough rather than rushed. If a deep clean isn't in the budget right away, we can talk through your home's current condition during your free quote and find the right starting point. There's no one-size-fits-all answer, and we'd rather give you honest guidance than sell you something you don't need.

Question 19

How much longer does a deep cleaning take compared to a regular visit?

Accepted Answer

Significantly longer — the exact time depends on your home's size, layout, and current condition, but a deep cleaning typically takes two to three times as long as a standard recurring visit. That's why we price them separately and quote each one before arrival, so there are no surprises. We never quote a flat time estimate without knowing your home first.

Question 20

Is deep cleaning more expensive than regular cleaning?

Accepted Answer

Yes. Because a deep cleaning covers more areas and takes more time, it is priced higher than a recurring visit. Both are flat-rate and quoted in full before your cleaners arrive — you'll know exactly what to expect before you commit to anything. To get a personalized quote for either service, reach out to us at 331-244-1554 or info@crystalbroom.net and we'll get back to you within one business day.

Question 21

How often should I schedule a deep cleaning if I already have recurring service?

Accepted Answer

For most homes on a regular plan, a deep cleaning once or twice a year keeps things genuinely fresh — think of it as a seasonal reset on top of ongoing maintenance. Homes with pets, heavy cooking, or young children may benefit from doing it a bit more often. Your Crystal Broom cleaners keep a home profile on file, so if areas are consistently showing more buildup, that's something we can flag and address together.

Question 22

What areas does a deep cleaning cover that a regular cleaning doesn't?

Accepted Answer

A regular cleaning focuses on the visible, high-traffic surfaces that need attention every week or two. A deep cleaning layers in the details that don't need weekly attention but absolutely accumulate over time: inside the oven and refrigerator, behind and beneath appliances, grout lines in tile, baseboards and door frames, window tracks and sills, light switches and outlet covers, ceiling fan blades, and the insides of cabinet fronts. It's a much more thorough pass through the home — the kind that makes a real difference if it's been a while, or if you're moving in or out of a space.

Question 23

What do professional house cleaners not clean?

Accepted Answer

Most professional cleaning services — including ours — focus on the surfaces, fixtures, and rooms that make up your regular living space. That means there are some areas that fall outside a standard recurring visit: the inside of ovens, the inside of refrigerators, laundry (washing or folding), exterior windows, garage floors, and attic or basement storage areas are typically not included unless specifically arranged. Biohazard situations, pet waste beyond normal tidying, and any area that requires specialty equipment or trades work (think mold remediation or post-construction debris) are also outside scope. If you're unsure whether something is covered, just ask when you request your quote — we'll be upfront about exactly what your clean will include.

Question 24

Will cleaners do dishes, laundry, or organize my closets?

Accepted Answer

Generally, no — and it's worth knowing why. Professional cleaning is built around sanitizing, dusting, and maintaining surfaces consistently across your home. Dishes, laundry, and organizing are task-based and take highly variable time, which makes them hard to include in a flat-rate clean without either rushing the work or leaving your bathrooms and kitchen only half done. At Crystal Broom, we quote your clean at a flat rate before we arrive so there are no surprises — and that quote reflects the cleaning work your home actually needs, not open-ended errands. If there are specific tasks you care about, mention them when you reach out and we'll let you know what's possible.

Question 25

Do professional cleaners clean inside the oven and fridge?

Accepted Answer

Not on a standard recurring visit — appliance interiors are time-intensive work that can extend a clean significantly, so most services, including ours, treat them as add-ons rather than defaults. On a Deep Clean (which we recommend for first-time clients), there is more scope to address things that have been building up over time. If the inside of your oven or refrigerator matters to you, let us know when you request your quote. We'd rather set the right expectation upfront than have you discover something was skipped on cleaning day.

Question 26

What's the difference between what a deep clean covers versus a regular visit?

Accepted Answer

A regular recurring visit maintains a home that's already in good shape — surfaces wiped, floors done, bathrooms and kitchen cleaned, everything reset for the week ahead. A Deep Clean goes further: it addresses the buildup in areas that don't get attention during routine maintenance, things like baseboards, interior window sills, behind appliances, grout lines, and light fixtures. That's why we recommend a Deep Clean before starting any recurring plan. It gets your home to a baseline where every future visit can focus on keeping it there, rather than catching up. The result is a noticeably cleaner home from visit one — and a recurring clean that actually delivers on its promise.

Question 27

Are there things in my home a cleaner won't touch for safety or liability reasons?

Accepted Answer

Yes, and it's a reasonable thing to ask about. Cleaners typically won't handle items that pose a safety risk or require specialist knowledge — this includes climbing above a standard step stool height, moving very heavy furniture, handling firearms or medications left in the open, or cleaning up anything that falls into biohazard territory. Fragile collections, valuables left out, and pet areas with waste beyond normal tidying are also situations where a cleaner will use their best judgment and may leave something in place rather than risk damage. At Crystal Broom, our cleaners are background-checked and insured, and we keep a written profile of your home on file so preferences and sensitivities are noted from the start. If you have specific concerns, the quote conversation is the right time to raise them.

Question 28

If something gets missed, what can I do?

Accepted Answer

Let us know within 24 hours of your cleaning. If an area was missed or didn't meet the standard you expected, contact us and we'll schedule a re-clean of those specific areas as soon as possible, at no charge. We don't want you to quietly absorb a disappointing result — and we don't want to lose the chance to make it right. The fastest way to reach us is to email info@crystalbroom.net.

Question 29

How do you keep recurring cleans consistent?

Accepted Answer

Every home has a written checklist and a profile with your preferences, access notes, product preferences, and any areas to focus on or skip. That way the result is the same visit after visit — you never have to re-explain your home.

Question 30

Do I need to be home during the cleaning?

Accepted Answer

No. Most of our recurring clients aren't home when we clean. We're happy to work around whatever access arrangement makes you most comfortable.

Question 31

Are you comfortable with pets in the home?

Accepted Answer

Yes, we love pets. Just tell us their names and any preferences (kept in a specific room, sensitive to certain sounds, etc.) so we can make it a good experience for them.

Question 32

How far in advance do I need to schedule?

Accepted Answer

We recommend a week or two of lead time for recurring service, but we do our best to accommodate shorter notice — especially for move-out cleans. Just call or send a quote request.

Question 33

How long does professional house cleaning take?

Accepted Answer

For most homes, a standard recurring clean takes between 1.5 and 4 hours, depending on the size of the home, the number of rooms being cleaned, and how frequently it's been cleaned before. A first-time deep clean almost always takes longer than a maintenance visit, because our cleaners are starting from scratch rather than maintaining work already done. The best way to get a realistic time estimate for your specific home is to request a free quote — we'll ask the right questions upfront so there are no surprises on cleaning day.

Question 34

Why does the first cleaning always take longer?

Accepted Answer

A first visit is typically a deep clean, and for good reason. Before a home can be maintained efficiently, it needs to be brought up to a consistent baseline — that means getting into areas that may not have been thoroughly cleaned in a while, removing built-up residue, and making sure nothing is overlooked. Once that foundation is in place, each recurring visit is faster because our cleaners are maintaining a clean home rather than restoring one. Think of it like a fresh start that makes every cleaning after it easier and quicker.

Question 35

Does a bigger home always take more time?

Accepted Answer

Size matters, but it isn't the only factor. A large home with minimal clutter and a regular cleaning schedule can sometimes take less time than a smaller home that's had more use or hasn't been professionally cleaned before. What drives cleaning time most is the condition of the home, the number of bathrooms (always the most time-intensive rooms), whether pets live there, and how frequently the service is scheduled. Weekly cleans are consistently the fastest, since there's simply less buildup between visits.

Question 36

Will I need to be home while the cleaning is happening?

Accepted Answer

That's entirely up to you. Many of our clients give us access through a lockbox, a garage code, or a key on file and go about their day — that's often the most convenient option. Others prefer to be home, at least for the first visit. Whatever you're comfortable with works for us. We only send insured, background-checked cleaners, so you can feel confident regardless of which approach you choose.

Question 37

What if I only want certain rooms cleaned — does that affect the time?

Accepted Answer

Yes, and it can be a smart way to manage both time and budget. If you'd like us to focus on specific areas — say, the kitchen, bathrooms, and main living spaces — just let us know when you request your quote. We'll build the scope around what you actually need. Your quoted time and flat-rate price will reflect exactly what's included, so you'll know what to expect before our cleaners arrive.

Question 38

How do I know if a cleaning was thorough if I'm not home to watch?

Accepted Answer

We keep a written profile of your home on file, so every visit follows a consistent standard — the same areas, the same attention to detail, every time. If you come home and notice anything that wasn't quite right, just let us know within 24 hours of the cleaning and we'll schedule a re-clean of those areas as soon as possible, at no charge. Most clients find the results speak for themselves, but that guarantee is always there for peace of mind.

Question 39

Are the cleaning products you use safe for my kids and pets?

Accepted Answer

Yes. Our cleaners use products that are kid- and pet-safe and eco-friendly, so you don't need to clear the house or worry about residue on floors and surfaces your family touches every day. If you have a specific sensitivity or allergy, just let us know when you book and we'll note it in your home profile.

Question 40

Do I need to supply my own eco-friendly products, or do you bring them?

Accepted Answer

You don't need to supply a thing. Our cleaners arrive with everything needed, including kid- and pet-safe, eco-friendly products and all equipment. Your job is simply to open the door.

Question 41

Are eco-friendly products actually as effective as conventional cleaners?

Accepted Answer

A fair question, and the answer is yes when the right product is matched to the right surface. Our cleaners are trained to use kid- and pet-safe, eco-friendly formulas that cut through grease, soap scum, and everyday grime without the harsh fumes of conventional chemicals. The standard of cleanliness is the same; the chemical load in your home is lower.

Question 42

Can I request that certain rooms or surfaces get a specific product, or that you avoid a particular ingredient?

Accepted Answer

Absolutely. Preferences and sensitivities go into your home profile, which our cleaners reference before every visit. If there's a surface that needs special care, a fragrance you'd rather avoid, or an ingredient that's a concern for someone in your household, just tell us and we'll work around it.

Question 43

What if I'm not happy with how a cleaned area looks — is there any kind of guarantee?

Accepted Answer

Yes. If anything was missed, let us know within 24 hours of your cleaning and we'll schedule a re-clean of those areas as soon as possible, at no charge. We'd rather fix it than leave you disappointed.

Question 44

Does choosing eco-friendly products affect the price?

Accepted Answer

No. Kid- and pet-safe, eco-friendly products are simply what our cleaners use — there's no premium tier or add-on fee. Every cleaning is flat-rate and quoted before we arrive, so you know exactly what to expect. To get your personalised quote, call us at 331-244-1554 or reach out at info@crystalbroom.net and we'll get back to you within one business day.

Question 45

Should I clean before or after the movers take everything out?

Accepted Answer

After — always. Cleaning an empty home is faster, more thorough, and far less stressful. Once the movers have cleared every room, our cleaners can reach baseboards, closet floors, cabinet interiors, and corners that were hidden behind furniture for years. If you try to clean around packed boxes or lingering furniture, you will inevitably miss areas and have to go back. Plan the cleaning for the same day movers finish or the day after, before you hand over keys or start bringing boxes into your new place.

Question 46

What should I do to prepare before the cleaners arrive for a move-out cleaning?

Accepted Answer

A little preparation goes a long way. Before your scheduled cleaning, make sure every room is completely empty of furniture and boxes, all personal belongings are removed from cabinets, drawers, and closets, and utilities are still on so the cleaners have power and running water. If you have a refrigerator staying behind, defrost it the night before and wipe up any standing water. Patch or repair any obvious wall damage yourself beforehand if your lease requires it — cleaning crews clean surfaces, they do not make repairs. The more cleared and accessible the space, the more thorough the result.

Question 47

Do I need to supply any cleaning products or equipment?

Accepted Answer

Not a thing. Your Crystal Broom cleaners arrive fully equipped with everything needed — professional-grade supplies, tools, and kid- and pet-safe, eco-friendly products. You do not need to leave mops, vacuums, trash bags, or any cleaning product behind. Just make sure access to the property is arranged and that water and electricity are still connected.

Question 48

What does a move-out cleaning actually include — and what is typically not covered?

Accepted Answer

A thorough move-out cleaning covers the interior of the home top to bottom: kitchen appliances inside and out (oven, refrigerator, microwave), cabinet and drawer interiors, all bathrooms, floors, baseboards, window sills, blinds, light fixtures, and walls spot-wiped where reachable. What falls outside a standard cleaning scope includes exterior windows, carpet repairs or stretching, grout regrouting, and any work that requires a ladder taller than a step stool or a trade license. When you request a quote, describe the condition of the home honestly so the scope can be matched to what the space actually needs.

Question 49

How far in advance should I book a move-out or move-in cleaning?

Accepted Answer

As early as your moving date is confirmed — ideally two to three weeks out. Move-out and move-in cleanings cluster around month-end and the busiest moving weekends, and available openings fill quickly. Booking early gives you the date that works around your closing or lease handover, rather than the other way around. You can request a free quote within one business day by calling 331-244-1554 or emailing info@crystalbroom.net.

Question 50

What if something is missed — is there a guarantee?

Accepted Answer

Yes. If anything was missed, let us know within 24 hours of the cleaning and we will schedule a re-clean of those areas as soon as possible, at no charge. For a move-out cleaning especially, we recommend doing a walk-through of the empty space right after the cleaners finish so you can flag anything before you hand over keys. That window is your best opportunity to catch anything and have it addressed without delay.

Question 51

How often should you hire a cleaning service?

Accepted Answer

The right frequency depends on how quickly your home gets back to feeling chaotic after a clean. A busy household with kids, pets, or a lot of foot traffic usually benefits most from weekly or bi-weekly service—the home stays consistently clean rather than cycling between immaculate and overwhelming. Quieter households, or those who stay on top of tidying between visits, often find a monthly deep reset is plenty. If you're unsure, bi-weekly is the most popular starting point: frequent enough to maintain real order, spaced enough to feel like a treat rather than a routine you barely notice.

Question 52

Is weekly cleaning worth it, or is it overkill?

Accepted Answer

Weekly service earns its place when keeping up with a home is genuinely eating into your time or your weekends. If you find yourself spending a meaningful chunk of Saturday on cleaning that's undone by Wednesday, that's the clearest sign. Families with young children, pet owners whose homes collect fur and dander quickly, and anyone who regularly entertains tend to get the most value from a weekly rhythm. It's not overkill if reclaiming that time—and the mental space that goes with it—actually changes how your week feels.

Question 53

What's the difference between bi-weekly and monthly cleaning—won't monthly save money?

Accepted Answer

Monthly service does space out the cost, but there's a practical trade-off: the longer the gap between visits, the more buildup there is to address each time. That can mean a heavier clean each visit and more effort in between just to keep things livable. Bi-weekly cleaning tends to hold the line more effectively—the home never gets far enough from clean to feel like a project. Many clients who start monthly find themselves moving to bi-weekly once they experience how much easier it is to maintain. Whichever you choose, our flat-rate pricing is quoted before we arrive, so you'll know the cost upfront. Reach out at info@crystalbroom.net and we'll send a quote within one business day.

Question 54

Should I start with a deep clean before setting up recurring service?

Accepted Answer

Yes—and we recommend it. A deep cleaning brings every area of your home to a true baseline before recurring visits begin. Without it, regular maintenance sessions can only do so much if there's existing buildup in grout lines, behind appliances, or in corners that haven't had attention in a while. Think of it as clearing the slate so every subsequent visit maintains a genuinely clean home rather than slowly chipping away at a backlog. It also gives your Crystal Broom cleaners a thorough picture of your home from the start, which gets documented in your home profile so every visit is consistent.

Question 55

What if my cleaning needs change—can I adjust my schedule?

Accepted Answer

Life changes, and your cleaning plan can too. You might start with bi-weekly service and decide you'd rather have the consistency of a weekly visit once you experience the difference—or your household gets quieter and monthly feels like the right fit. We keep a detailed home profile on file so that even if your frequency or timing shifts, your cleaners arrive knowing exactly how your home is set up and what matters most to you. Just get in touch and we'll adjust things from there.

Question 56

What happens if something is missed during a cleaning visit?

Accepted Answer

Let us know within 24 hours of your cleaning and we'll schedule a re-clean of those areas as soon as possible, at no charge. That window is your peace-of-mind guarantee—it exists so that if anything didn't meet your expectations, there's a clear, simple path to making it right. Our goal is for you to come home to a result you're genuinely happy with, every time.

Question 57

Can a house cleaner come while I'm working from home?

Accepted Answer

Yes, and many of our clients work from home full-time. The key is a quick conversation before your first clean so we know where you'll be and what rooms to save for last. Our cleaners are used to working around a home office, a video call, or a closed door with a do-not-disturb sign on it. You don't need to take time off or leave the house — just let us know your setup when you book.

Question 58

Will the noise and disruption break my concentration?

Accepted Answer

It's a fair concern, and the honest answer is that cleaning does create some background sound — vacuuming, moving chairs, running water. Most work-from-home clients tell us the disruption is minor and worth it. A few simple steps help: share your meeting schedule with us in advance, ask us to start in rooms farthest from your office, and save the office itself for last. With a little planning, most clients barely notice we're there.

Question 59

Do I need to be home the whole time, or can I leave?

Accepted Answer

Entirely up to you. Some clients are home all day and never interact with our cleaners beyond a quick hello. Others give us a key or a door code and step out entirely — to the gym, a coffee shop, or a client meeting. We keep a written home profile on file so your cleaner knows exactly how you like things done, whether you're there or not. We just ask that someone is reachable by phone in case a question comes up.

Question 60

What happens if a cleaner needs to vacuum my home office?

Accepted Answer

We follow your lead. If your office is off-limits on a given day, just let us know and we'll skip it or come back to it at the end of the visit. If you do want it cleaned, a quick heads-up about cables, papers, or anything that shouldn't be moved goes a long way. Our cleaners treat a home office with the same care they'd give any room — careful around electronics, respectful of papers left out, and never rearranging things unnecessarily.

Question 61

Can I set a recurring schedule that fits my work routine?

Accepted Answer

Yes. Recurring plans — weekly, bi-weekly, or monthly — are built around your life, not the other way around. When you book, tell us the days and windows that work best, and we'll do our best to honor that consistently. A written home profile means every visit reflects your preferences, so the routine feels seamless over time. If a one-off schedule change comes up, just reach out and we'll do our best to accommodate.

Question 62

Is it awkward having cleaners in the house while I'm on calls or in meetings?

Accepted Answer

It might feel that way at first, but most clients find it becomes completely normal within a visit or two. A simple note in your booking — something like 'I have calls most mornings, please start upstairs' — removes most of the guesswork. Our cleaners are professionals: they work quietly, they don't interrupt, and they're practiced at reading a home where someone is clearly busy. The goal is for you to close your laptop at the end of the day and walk into a home that already feels reset.

Question 63

Do you offer a satisfaction guarantee?

Accepted Answer

Yes — 100% satisfaction guaranteed. If something isn't right, let us know within 24 hours of your cleaning and we'll come back to re-clean the areas of concern, free of charge — scheduled as soon as we can fit it in.

Question 64

What happens if something is damaged or broken?

Accepted Answer

We're careful, but accidents can happen. If something is damaged during a cleaning, we'll tell you right away and our insurance covers repair or replacement.

Questions to ask before hiring a cleaning company

Getting started

Trust & safety

Pricing & scope

Regular vs. deep cleaning

What's included & what's not

Service & scheduling

Cleaning time & what to expect

Eco-friendly products & safety

Move-in / move-out cleaning

Cleaning frequency & scheduling

Working from home during a cleaning

Guarantees & policies

Still have a question?

Questions to ask before hiring a cleaning company

Getting started

Are your cleaners background-checked and insured?

Do I need to supply any cleaning products or equipment?

Will I get the same cleaner every time?

How is pricing determined, and will I know the cost before anyone arrives?

What happens if something is missed or I am not satisfied with the cleaning?

What types of cleaning do you offer, and how do I know which one I need?

Trust & safety

Are you insured?

Are you bonded?

Do you run background checks on the people who clean my home?

Are your cleaners employees or contractors?

How do you handle keys and home access?

Pricing & scope

Do you charge by the hour or a flat rate?

What's the difference between a standard clean and a deep clean?

Do you bring your own supplies and equipment?

Can you use eco-friendly or fragrance-free products?

What add-ons do you offer?

Regular vs. deep cleaning

What is the difference between regular cleaning and deep cleaning?

Do I need a deep cleaning before starting a recurring plan?

How much longer does a deep cleaning take compared to a regular visit?

Is deep cleaning more expensive than regular cleaning?

How often should I schedule a deep cleaning if I already have recurring service?

What areas does a deep cleaning cover that a regular cleaning doesn't?

What's included & what's not

What do professional house cleaners not clean?

Will cleaners do dishes, laundry, or organize my closets?

Do professional cleaners clean inside the oven and fridge?

What's the difference between what a deep clean covers versus a regular visit?

Are there things in my home a cleaner won't touch for safety or liability reasons?

If something gets missed, what can I do?

Service & scheduling

How do you keep recurring cleans consistent?

Do I need to be home during the cleaning?

Are you comfortable with pets in the home?

How far in advance do I need to schedule?

Cleaning time & what to expect

How long does professional house cleaning take?

Why does the first cleaning always take longer?

Does a bigger home always take more time?

Will I need to be home while the cleaning is happening?

What if I only want certain rooms cleaned — does that affect the time?

How do I know if a cleaning was thorough if I'm not home to watch?

Eco-friendly products & safety

Are the cleaning products you use safe for my kids and pets?

Do I need to supply my own eco-friendly products, or do you bring them?

Are eco-friendly products actually as effective as conventional cleaners?

Can I request that certain rooms or surfaces get a specific product, or that you avoid a particular ingredient?

What if I'm not happy with how a cleaned area looks — is there any kind of guarantee?

Does choosing eco-friendly products affect the price?

Move-in / move-out cleaning

Should I clean before or after the movers take everything out?

What should I do to prepare before the cleaners arrive for a move-out cleaning?

Do I need to supply any cleaning products or equipment?

What does a move-out cleaning actually include — and what is typically not covered?

How far in advance should I book a move-out or move-in cleaning?

What if something is missed — is there a guarantee?

Cleaning frequency & scheduling

How often should you hire a cleaning service?

Is weekly cleaning worth it, or is it overkill?

What's the difference between bi-weekly and monthly cleaning—won't monthly save money?

Should I start with a deep clean before setting up recurring service?

What if my cleaning needs change—can I adjust my schedule?

What happens if something is missed during a cleaning visit?

Working from home during a cleaning

Can a house cleaner come while I'm working from home?

Will the noise and disruption break my concentration?

Do I need to be home the whole time, or can I leave?

What happens if a cleaner needs to vacuum my home office?

Can I set a recurring schedule that fits my work routine?

Is it awkward having cleaners in the house while I'm on calls or in meetings?

Guarantees & policies

Do you offer a satisfaction guarantee?

What happens if something is damaged or broken?

What's your cancellation policy?

Where can I read reviews from your clients?

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